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RichWay International, Inc. warranty term is 1
year. If there are any problems with the product, the company will repair or
exchange the product. The complete warranty is included with the product. The
manufacturers' warranty covers repair or replacement of defective parts, subject
to the conditions set forth. Shipping charges are not refundable. We do not pay
for postage on returns. International customers are responsible for duty taxes
and shipping if order is refused.
If you are not satisfied with your
purchase, you may return it for exchange or refund (excluding shipping and
handling charges) within 30 days subject to less refund depending on refund
period. You may cancel this transaction without any penalty or obligation
within 7 days after receipt of the product. If you cancel any payment made by
you under the contract or sale will be returned following receipt by RichWay of
your product for return.
If you cancel, you must return the product in
substantially as good condition as when received any goods delivered to you
under the contract or sale.
Call RichWay for a return authorization
number which you write on the package under their address. Item(s) must be
shipped back to RichWay International. All returned merchandise must be in
original factory condition, including all packaging materials, inserts and
manuals, warranty cards (not filled-out) and all accessories. Please do not
tape or write anything on the item! We will charge you for replacement of
damaged, altered, missing, written-on or taped-on contents or cartons. We
reserve the right to refuse any such returns.
Please pack the products
into a shipping box with plenty of packing material, and tape securely. You can
use the original shipping carton it was shipped to you in.
your parcel back to RichWay freight prepaid! We suggest that you use UPS Ground
Service "Insured." Sorry, we cannot accept COD or freight-collect shipments.
Refund period: 1-7 days from date of delivery receive full 100% refund. 8-14
days from date of delivery receive 70% refund. 15-30 days from date of delivery
receive 50% refund. 31 or more days from delivery date receive 0% refund.